Address

Shop 2/127 York Street

Sydney, NSW 2000 

 

Opening Hours

Mon-Fri           9.00am - 5:30pm

Saturday       CLOSED

Sunday          CLOSED

 

 

          

 

 

 

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Welcome to Adelong Computers and Electronics

Customer Service

 

Privacy Policy

 

Introduction 
Adelong Electronics regards customer privacy as an important part of its relationship with customers. The following privacy policy applies to all Adelong Electronics users, and conforms to accepted Internet privacy standards. If you have questions or concerns regarding this statement, contact our staff at (02)92603188.

Collection of Information 
In using the Adelong Electronics website, we may require you to provide information in order for us to supply you with the best service possible. Any & all correspondence from you or your company may be collected and stored, particularly in regard to sales, support and accounts. Collection of such information may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information 
Any details collected from Adelong Electronics customers is required in order to provide you with our products and/or services, as well as a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information 
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at sales@adelong.com.au.

Access to Collected Information 
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@adelong.com.au.

Orders 
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications 
Adelong Electronics uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@adelong.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.

Third Parties 
Adelong Electronics may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Adelong Electronics does not share any information with third parties for any unknown or unrelated uses.

Legal 
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links 
Links on the Adelong Electronics site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of adelong.com.au.

Changes to Privacy Policy 
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by Email, or by means of a notice on our homepage.

Security Policy 

Adelong Electronics uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactionsfor thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. For your security:
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Adelong Electronics or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY does not bank your funds; all monies are directly transferred from your credit card to Adelong Electronics merchant account.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Dispatch & Delivery
Adelong Electronics is able to ship to most street addresses within Australia, unfortunately we are unable to ship to PO Boxes. Delivery pricing is determined at the point of checkout, the following options and dispatch times are possible :

 Australia Parcel Post              5 - 7 working days
Couriers Please Satchel         2 - 5 working days
Couriers Please Parcel           1 - 3 working days (Sydney Metro Only)
All  orders will be dispatched within 3 days unless advised otherwise by Adelong Electronics staff.

 

Returns & Replacements

Adelong Electronics will credit or exchange any unopened goods within 7 days of purchase or delivery, provided the goods are returned in their original condition & undamaged. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. If the items are damaged upon receipt, we will be unable to accept the goods, and they will be returned to you.

Please email sales@adelong.com.au with notification of and reason for the return. We will respond with instructions on how to proceed. Please note we do not accept change of mind returns for Hardware products.

Should you receive a faulty or damaged product, please email us sales@adelong.com.au with your specific problem and we will respond promptly.

Updating Account Information
Should you need to update your account information please email us at sales@adelong.com.au or alternatively you can contact one of our staff on (02)92603188 & they will update the information for you.
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